We at Cosmic Industrial Surplus wish to thank you for shopping our online store. We are in the business of supplying industrial surplus and machinery new and used. Our buyers are constantly outlooking for high quality new and low usage industrial surplus. We try to provide the best customer service possible through an online environment. Here are some tips and possible answers on how we prefer to do business on our website.
QUESTIONS: If you have any questions about a unit or something that you see us listing or if you think that we might have and is not listed or if you need any extra pictures, please provide us with a good email account or phone number where we can get a hold of you. Call us at 1-800-737-3705.
PAYMENTS: We prefer Paypal; if you’d like to pay via credit card you can do so through Paypal or by calling us at 1-800-737-3705 and we will process your payment over the phone.
When we specify free shipping it is offered to buyers that pay the full asking price, If an offer lower than the asking price is submitted buyer will be charged for shipping cost. TAXES: We charge 6.5% to individulas and/or companies in the state of Florida, unless proof of tax exemption can be provided. We charge 7.75% to individulas and/or companies in the state of Colorado, unless proof of tax exemption can be provided.
SHIPPING AND HANDLING: The winning bidder is responsible for any shipping costs, shipping is non-refundable. Return shipping costs are the responsibility of the customer. Buyer agrees to pay the amount listed (US Dollars) to cover shipping and handling. We ship mostly UPS, USPS & FEDEX for all US domestic shipments. UPS, Fedex, DHL and USPS Priority Mail for all international shipments. All shipments are insured up to $100.00; any additional insurance is optional and must be paid by buyer. If you do not choose any additional insurance for your item over $100.00, we do not cover loss, damaged, or broken package. If you prefer to use your own account number we are happy to accommodate your request. Items generally shipped within 1 to 2 days after payment has been received. We try to pack the way we would want our items to be packed, please indicate if any different.
Packages over $250.00 will have signature required option on.
• Any special packaging request above the normal will be charged an extra packaging fee, ei. if buyer wants 10 layers of bubble wrap, he/she will be charged accordingly to the request.
We the seller are not responsible for items lost or damaged during shipping. We will file claim with carrier used at the time of shipping and as soon as refund for claim is received we will refund buyer.
RETURNS: We guarantee not DOA. When we advertise new in the box, this means that the item is new but the box may not necessarily be in mint condition but the product is, unless otherwise specified.
All items are sold as is. No warranties implied. For product(s) ordered in error there is a 30% restock charge. Buyer pays for all shipping costs. In this case, shipping charges are not refundable. Once your items are received and accepted by Cosmic Industrial Surplus as a returned item, your refund (minus the restocking charge) will take between two to seven business days to be processed. Please note that depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account. Cosmic Industrial Surplus will only process a refund to the credit card that was used for payment of the original order. The refund will consist of the purchase price for the item (and associated sales tax). Cosmic Industrial Surplus does not refund the freight charge for the cost of shipping at the time of order. Orders purchased by Cosmic Industrial Surplus for a specific customer needs will be assess at 50% restocking charge.